Contact support

ScreenCameo support is one email away, answered by the person who makes the app. Here’s what to include so the first reply can solve it.

ScreenCameo support is one email away: write to support@screencameo.com. You’ll hear back from Anmol, who makes ScreenCameo, usually within 2 business days.

Email ScreenCameo support #

• support@screencameo.com is the one address for help, bugs, licenses and refunds.
• Every email is read and answered by the founder, not a bot.
• Replies usually arrive within 2 business days.
• Support is by email only. There’s no phone line or live chat.

Check these first #

Many answers are already here, and they’re faster than waiting for a reply:

• Troubleshooting covers black recordings, missing sound, shortcuts that do nothing and license messages.
• Search the ScreenCameo Guide for the feature or the exact message you see.
• Update to the latest version: click the menu-bar icon → Check for Updates…, or get it from the download page. Some problems are already fixed.
• Lost your key? Recover your license key sends it again to the email you bought with.

What to include in your email #

1. Your ScreenCameo version. Choose ScreenCameo → About ScreenCameo, or open Settings → About.
2. Your macOS version. Open the Apple menu and choose About This Mac.
3. What you did, step by step, and what happened instead.
4. The exact text of any message, or a screenshot of it. Shift+Cmd+4 takes one with macOS’s own screenshot tool, even if ScreenCameo is the thing that’s stuck.
5. For license questions: the email you bought with and your PayPal Transaction ID. Your License ID, from Settings → License, helps too.

Pick a subject #

A clear subject helps your email reach the right pile. Each link below starts an email with the subject filled in:

• Bug report

  Something doesn’t work as it should. The email starts with the details to fill in.

  Report a bug

• License or activation

  A key that won’t activate, a lost key, or moving to a new Mac.

  Ask about a license

• Refund

  Within 30 days of buying. Send it from the address you bought with.

  Ask for a refund

• Feature idea

  Something you wish ScreenCameo did. Tell us what you’re trying to make.

  Share an idea

• Something else

  Education or team questions, press, or anything else.

  Write to us

Licenses, refunds and receipts are explained step by step in license and purchase, and the full terms are in the refund policy.

hello@ or support@? #

Both reach the founder. Your license email comes from hello@screencameo.com, so you can simply reply to it. For anything else, write to support@screencameo.com.