FAQ
The ScreenCameo FAQ: short answers about buying, your Mac, recording and editing, and privacy, with links to the full steps.
The ScreenCameo FAQ answers the questions people ask most, in a sentence or two each. For step-by-step help, follow the link in an answer, read troubleshooting, or see license and purchase for keys, receipts and refunds. Didn’t find yours? Contact support.
Buying & license #
How many Macs can I use ScreenCameo on?
Up to 3 of your own Macs with one license. The key is checked on your Mac, so there's no account to sign in to. Moving to a new Mac? Open Settings → License, choose Remove License from This Mac…, then activate the new Mac with the same key.
What happens after the 12 months of updates?
Every update released in the 12 months after you buy is included. After that, the version you have keeps working, with no time limit, on the macOS versions it supports. The app only offers updates your license includes. A version released after your updates end needs Renew updates before it records, edits or exports. Renewing is optional.
Can I get a refund?
Yes. If ScreenCameo isn't right for you, email support@screencameo.com within 30 days of buying and you'll get a full refund. The refunded license key stops working. Read the refund policy.
Is there a free trial?
No. Instead of a time-limited trial, you get the full app with a 30-day refund. Watch the demos, try it on your real work, and if it doesn't fit, ask for your money back.
Do you offer education or team discounts?
Email support@screencameo.com and tell us what you need, whether that's a classroom, a school or a team, and we'll reply with what we can offer.
I lost my license key. What now?
Recover it here, or email support@screencameo.com from the address you bought with and we'll send it again.
Do I need an account to use ScreenCameo?
No. You buy once, get a license key by email and paste it into the app. The key is checked on your Mac, so there's no account, password or sign-in. How to activate.
Can I move my license to a new Mac?
Yes. On the old Mac, open Settings → License and choose Remove License from This Mac…, then activate the new Mac with the same key. If the old Mac is gone, just activate the new one: the license covers up to 3 Macs that you use. Step by step.
Can I use ScreenCameo for commercial work?
Yes. You can use it for personal and commercial work, and you own everything you make with it. One license lets one person use it on up to 3 Macs that they use. Read the terms.
How do updates work?
ScreenCameo checks for updates by itself about once a day and offers the ones your license includes: every version released in the 12 months after you buy. You can also click Check for Updates… in the menu-bar menu at any time. Updates download from GitHub and install from inside the app. What happens after 12 months.
What happens to the app if I get a refund?
Your license key stops working the next time ScreenCameo checks the list of refunded keys while online (when it opens, after your Mac wakes, and about twice a day). Recording, editing and exporting then need a license again. Your recordings and exported videos stay on your Mac and are yours to keep.
Do I get a receipt or an invoice?
PayPal emails you a receipt with the Transaction ID, and your license email from hello@screencameo.com lists the PayPal order ID and Transaction ID too. Need an invoice with other details, such as your company name? Email support@screencameo.com with your Transaction ID and say what you need. Where to find them.
Your Mac #
Which version of macOS do I need?
ScreenCameo needs macOS 26 or later. To check yours, open the Apple menu and choose About This Mac.
Does ScreenCameo work offline?
Yes. Recording, editing, captions and export all work without an internet connection, and activating your key does too. ScreenCameo goes online only to check for updates, download an update you install and fetch the list of refunded license IDs. The first time you make captions or translate them into a language, macOS may need to download that language from Apple once.
Is there a Windows or Linux version?
No. ScreenCameo is a native Mac app and needs macOS 26 or later. There's no Windows, Linux or web version.
Where are my recordings saved?
In the ScreenCameo folder inside your Movies folder, with their exports next to them. To use another folder, open Settings → General and click Change… next to Recordings folder. Recordings you already made stay where they are. Files and storage.
Recording & editing #
How is ScreenCameo different from Screen Studio?
Both turn screen recordings into polished videos with automatic zooms and a smooth cursor. ScreenCameo is a one-time purchase and adds a full screenshot app, multi-clip projects, transitions, title cards, device mockups and on-device caption translation. Screen Studio has things ScreenCameo doesn't, such as share links, iPhone and iPad recording and ProRes export. See the full, dated comparison.
What can I export?
MP4 video up to 4K at up to 60 fps, GIFs shrunk to fit under 10 MB (a very long GIF can still be larger), and every aspect ratio you pick in one click. Captions export as .srt or .vtt subtitle files and transcripts as .txt. ProRes, MOV and WebM export aren't available yet.
Can it record my Mac's sound?
Yes. ScreenCameo records your Mac's audio and your microphone together, with no extra audio driver or plug-in to install. Turn on Mac sound in the Capture Bar before you record.
Can I record my webcam and screen at the same time?
Yes. Pick your camera in the Capture Bar before you record. In the editor, show it as a bubble, side by side with your screen, or camera only, and change the layout for just part of the video. You can blur what's behind you too. How the camera works.
Are captions made on my Mac?
Yes. ScreenCameo transcribes your voice with Apple's speech recognition on your Mac, so your audio is never uploaded. You can fix any word, style the captions and export them as .srt or .vtt files. Captions and transcript.
Which languages can captions be translated into?
Spanish, French, German, Portuguese, Italian, Japanese, Korean, Chinese (Simplified), Hindi, Arabic, Russian and Dutch. Translation runs on your Mac and keeps each caption's timing. Translate your captions.
Can I edit videos I recorded with another app?
Yes. On Home, drop MP4 or MOV files onto the Start from a video you already have card, or choose File → Create Project from Video…. Then add zooms, devices, captions, text and transitions like any recording. Videos from other apps have no cursor data, so you aim their zooms yourself. Start from a video.
Privacy #
Does ScreenCameo upload my recordings or need an account?
No. There's no account, no cloud and no analytics. Recording, editing, captions and redaction all happen on your Mac. The app contacts screencameo.com to check for updates and to download the list of refunded license IDs. Updates you install download from GitHub, and the first time you make captions in a language, macOS may download that language from Apple. Read the privacy policy.
Is the camera background blur done on my Mac?
Yes. When you choose Blur or Studio for what's behind you, ScreenCameo finds you in the picture with person detection on your Mac. Nothing from your camera is uploaded. Blur or replace what's behind you.
Checked against ScreenCameo 0.9.0 · October 20, 2026
Still stuck? Email support@screencameo.com. Replies come usually within 2 business days.
